First
Laine Franco Counselling & Psychotherapy is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how personal information is collected, used, and protected when you visit this website or contact the practice.
This policy is designed in accordance with the Privacy Act 1988 (Australia) and the Australian Privacy Principles (APPs).
Information We Collect
When you interact with this website or contact the practice, we may collect personal information such as:
Name
Email address
Phone number
Information you voluntarily include in contact forms or emails
Appointment requests or enquiries
If you become a client, additional health information may be collected as part of the counselling process. Health information is considered sensitive information under Australian privacy law.
How Your Information Is Used
Your information may be used to:
Respond to enquiries
Schedule counselling sessions
Provide counselling or supervision services
Communicate about appointments
Maintain clinical records
Improve the website and services
Personal information will only be used for purposes related to the services provided unless required or permitted by law.
Confidentiality of Counselling Information
Information shared during counselling sessions is treated as confidential and handled with the highest level of professional care.
However, confidentiality may be limited in circumstances where disclosure is required or permitted by law, including situations where:
There is a serious risk of harm to yourself or others
Child protection concerns arise
Records are subpoenaed by a court of law
Disclosure is otherwise required by Australian law
Where possible, these situations will be discussed with you.
Storage and Protection of Information
Reasonable steps are taken to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Information may be stored securely in:
encrypted digital systems
password-protected practice management software
secure clinical records
Only authorised individuals involved in the provision of services have access to this information.
Website Data and Cookies
Like many websites, this site may collect limited technical information such as:
browser type
device type
pages visited
website usage data
This information is used only to improve website functionality and user experience.
Cookies may be used to help analyse website traffic.
Third-Party Services
This website may use trusted third-party services such as:
website hosting providers
email services
appointment or contact forms
These services may store data securely in accordance with their own privacy policies.
Your Rights
You have the right to:
request access to your personal information
request correction of inaccurate information
ask how your information is stored and used
withdraw consent for certain communications where appropriate
Requests can be made by contacting the practice directly.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Laine Franco Counselling & Psychotherapy
Braidwood, NSW – Australia
Phone: +61 422 089 618
Email: counsellorlainefranco@gmail.com
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or practice procedures. The most recent version will always be available on this website.